Refund and Return Policy
At Raddito.us (the “website”), a website owned and operated by Raddito, LLC (“we,” “us,” or “our”), we strive to provide high-quality digital products and services. This Refund and Return Policy outlines the terms and conditions for refunds and returns. Please read this policy carefully before making a purchase.
1. Digital Products (Customizable Templates)
1.1 No Refunds
- Due to the digital nature of our products, all sales of customizable templates are final and non-refundable.
- Once a template is downloaded or accessed, we cannot issue a refund.
1.2 Exceptions
- Refunds may be considered in the following cases:
- The template is defective or does not match the description on our website.
- You were charged multiple times for the same product.
To request a refund under these exceptions, please contact us within 7 days of purchase.
2. Addon Services (E-Commerce Setup, SEO, Branding, etc.)
2.1 Refund Eligibility
- Refunds for services are evaluated on a case-by-case basis.
- You may be eligible for a refund if:
- The service was not provided as described in the service agreement.
- There was a significant failure to meet the agreed-upon deliverables.
2.2 Partial Refunds
- If the service was partially completed, we may issue a partial refund based on the work done.
2.3 No Refunds
- Refunds will not be issued if:
- You change your mind after the service has started.
- The service was completed as agreed, but you are unsatisfied with the results.
3. How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and contact details.
- Order number or transaction ID.
- Reason for the refund request.
- Supporting evidence (e.g., screenshots, descriptions of the issue).
We will review your request and respond within 15 business days.
4. Refund Processing
4.1 Approved Refunds
- If your refund request is approved, we will process the refund within 30 business days.
- Refunds will be issued to the original payment method used during the purchase.
4.2 Declined Refunds
- If your refund request is declined, we will provide a detailed explanation of the decision.
5. Contact Us
If you have any questions or concerns about this Refund and Return Policy, please contact us at:
Email: Support@raddito.com
US Address: Saint Paul, Minnesota, United States
BD Address: 761 Commerce College Road, Mogoltuli, Chattogram, Bangladesh